Delivery Policy

Gammie Homecare will deliver the products you ordered to the place of stay you specify on the day of or the business day before your arrival. Pickups will occur on the date specified on your order or the following business day.

General Deliveries / Pick-ups

Normal delivery times are Monday through Friday from 10:00am to 3:30pm. Saturday and Sunday deliveries are considered after-hours and incur additional fees. Please see Our Contact Page for each location's business hours. In order to ensure your delivery arrives on the specified day, it is suggested that your order be placed at minimum 72 hours in advance of your specified delivery date.

For any orders that require prescription (ex: oxygen, CPAP, Nebulizers, etc.), it is recommended to place your order at least ten (10) business days in advance of the delivery date to ensure proper documentation is received to dispense the requested equipment. Please contact Gammie Homecare if you need to determine if the item you are ordering requires a prescription. Gammie Homecare cannot guarantee same-day orders. It is suggested to call Gammie Homecare directly to inquire about same-day delivery. If Gammie Homecare is unable to provide same-day delivery, alternate delivery or pick-up options may be available.

Delivery and pick up fees are calculated in the checkout process of your shopping cart.

Our Normal Business Hours Are:

Monday – Friday 9am – 12pm; 1pm-5pm

Saturday & Sunday Closed

EQUIPMENT MOVES / SPECIAL DELIVERY FEES

Equipment moves can be arranged. The charge for such will be a pick-up fee to the area that equipment will be picked up from, a delivery fee for the final destination of where the equipment will be moved, and a fee for moving labor

Special delivery fees to an area apply when:

• Double Delivery Fee: We must meet a customer or recipient for a delivery at a specific time. A two-hour window must be allowed for a single delivery fee to the area.
• Double Delivery Fee: If a job requires two employees to make the delivery and/or pick-up (example: lift chair to a home with stairs).
• Double Delivery Fee: If a customer requests delivery of an item for an area which we have already gone out to for that day. If a second trip is made to the area it must be approved by management and a double delivery fee will occur.
• Delivery Fee + $50 – Delivery of a Hospital Bed to A Resort: Most times, a Gammie HomeCare employee must be at the resort at a specific time to be allowed into the room assigned to the guest to properly assemble the bed. The same fee occurs for pick-up because we must be at the room at a specific time to disassemble and remove the bed.

Additional Items / Cancellations

Once a job is scheduled for a particular short-term client, should they wish us to bring additional items or supplies on the same-day and same trip, no additional delivery charge is added for these additional products. If we arrive at the destination and the client decides they no longer want the equipment, they will be refunded everything except the initial delivery fee.

Once your credit card is charged, all orders can be fully refunded up until the day of delivery. If the item has already been delivered but Gammie HomeCare was notified at a later time, both the delivery and pick-up fees will apply.